Privacy policy

Privacy Policy

Last updated: July 22, 2026

SECRETGEM operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). SECRETGEM uses Shopify to power the Services and provide you with a secure shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, use our Services, or contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, use, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

When we say “personal information,” we mean information that identifies you or can reasonably be linked to you. We may collect the following types of personal information, depending on how you interact with our Services and as permitted by law:

Contact details such as your name, billing address, shipping address, phone number, and email address.
Financial information such as payment card details, payment confirmation, and transaction information.
Account information such as your username, password, preferences, and settings.
Transaction information such as the items you view, add to your cart, purchase, return, exchange, or cancel.
Communications such as messages or enquiries you send to us.
Device information such as your IP address, browser type, and network connection.
Usage information such as how you interact with and navigate our website.

Sources of personal information

We may collect personal information from:

You directly, when you place an order, create an account, contact us, or use our Services.
Automatically through our website, including through cookies and similar technologies.
Our service providers, who help us with payment processing, fulfilment, analytics, customer support, and other services.
Partners or other third parties, where applicable and permitted by law.

How we use personal information

We may use your personal information to:

Provide, operate, and improve our Services.
Process payments and fulfil orders.
Arrange shipping, returns, and exchanges.
Create and manage your account.
Communicate with you about your orders or enquiries.
Provide customer support.
Send marketing or promotional messages, where permitted.
Protect our business from fraud, misuse, or illegal activity.
Comply with legal obligations.

We may share personal information in the following circumstances:

With Shopify and other service providers who help us operate our store, process payments, fulfil orders, analyse performance, and support customer service.
With marketing and advertising partners to help us promote our products.
When you ask us to, or give us permission to share information with another party.
With affiliates or business partners, where applicable.
In connection with a business transaction, legal requirement, or to protect our rights, our Services, or our customers.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit to our store may also be shared with Shopify and other third parties that may be located outside your country of residence.

Shopify may also use personal information collected from your interactions with our store and other merchants to support certain enhanced features and services. Where Shopify is responsible for processing your personal information for those purposes, Shopify is responsible for responding to requests related to those uses.

To learn more, you can review the Shopify Privacy Policy and visit the Shopify Privacy Portal.

Third-party websites and links

Our Services may contain links to third-party websites or platforms. If you click those links, you should review their privacy policies and terms. We are not responsible for the privacy, security, or accuracy of third-party sites.

Children’s data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

Security and retention

We take reasonable steps to protect your personal information, but no security system is perfect. Information transmitted over the internet may not be fully secure.

We keep personal information only as long as necessary for the purposes described in this policy, including to comply with legal obligations, resolve disputes, and maintain our business records.

Your rights and choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Request deletion of your personal information.
Correct inaccurate information.
Request a copy or transfer of your personal information.
Opt out of marketing emails at any time by using the unsubscribe link in our emails.

If you live in the UK or EEA, you may also have the right to object to certain processing, restrict processing, or withdraw consent where we rely on consent.

You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to help. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

Your personal information may be transferred, stored, and processed outside the country where you live. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent legal mechanisms.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. We will post the updated version on this page and update the “Last updated” date when changes are made.