Terms of service

Terms of Service

Last updated: July 22, 2026

Welcome to SECRETGEM. The terms “we”, “us”, and “our” refer to SECRETGEM. SECRETGEM operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). SECRETGEM is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced here, set out your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

1. Access and Account

To use the Services, you may be asked to provide information such as your email address, billing details, payment information, and shipping information. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to anyone else.

2. Our Products

We make every effort to display our products accurately. However, colours and appearance may vary depending on your device and screen settings.

We do not guarantee that the appearance or quality of any product will exactly match how it appears online. Product descriptions may be updated or changed at any time without notice. We may discontinue products or limit quantities at our discretion.

3. Orders

When you place an order, you are making an offer to purchase. SECRETGEM reserves the right to accept or decline any order for any reason.

Your order is not accepted until we confirm it, and payment must be received and processed before acceptance. Please review your order carefully before submitting it, as we may not be able to cancel an order after it has been accepted.

If we are unable to accept, modify, or cancel an order, we will try to notify you using the contact details you provided at checkout.

Your purchases are subject to return or exchange only in accordance with our Refund Policy.

4. Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged will be the price in effect when your order is placed and will appear in your order confirmation email.

Unless stated otherwise, prices do not include taxes, shipping, customs duties, or import charges.

You agree to provide current, complete, and accurate billing and payment information for all purchases. You are responsible for keeping your account information up to date so we can complete your transactions and contact you if needed.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or other events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you.

6. Intellectual Property

All content on the Services, including text, images, graphics, video, audio, logos, product designs, and the arrangement of the site, is owned by SECRETGEM, Shopify, or our licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, publicly display, or exploit any part of the Services without our prior written permission.

SECRETGEM’s name, logo, product names, designs, and slogans are trademarks of SECRETGEM. Shopify’s name, logo, and related marks are trademarks of Shopify. Other names and marks belong to their respective owners.

7. Optional Tools

We may provide access to third-party tools or features. These are provided “as is” and “as available” without warranties or endorsement. Your use of any optional third-party tools is entirely at your own risk.

8. Third-Party Links

The Services may contain links to third-party websites or content. We are not responsible for third-party sites, their content, or their privacy practices. You access third-party websites at your own risk.

9. Relationship with Shopify

SECRETGEM is powered by Shopify, which enables us to provide the Services. However, all sales and purchases made in our store are made directly with SECRETGEM. Shopify is not responsible for any aspect of your purchase from SECRETGEM, including injury, damage, or loss resulting from products purchased through the Services.

10. Privacy Policy

All personal information collected through the Services is subject to our Privacy Policy. Certain information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these policies.

11. Feedback

If you submit feedback, suggestions, reviews, or other content to us, you grant SECRETGEM a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute, and display that content for any purpose, including commercial use.

You are responsible for ensuring that any feedback you submit does not infringe the rights of others or contain unlawful, harmful, or misleading material.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors and to update or cancel orders if information is inaccurate at any time without prior notice.

13. Prohibited Uses

You may use the Services only for lawful purposes. You may not use the Services to:

  • Violate any law or regulation.

  • Infringe intellectual property rights.

  • Harass, abuse, defame, or harm others.

  • Transmit false or misleading information.

  • Upload viruses or malicious code.

  • Scrape, harvest, or collect personal information.

  • Spam, phish, or attempt unauthorised access.

  • Use automated tools to access or interfere with the Services without permission.

We may suspend or terminate your access if we believe you have violated these Terms.

14. Termination

We may terminate or suspend your access to the Services at any time, in our sole discretion, without notice. The sections that by nature should survive termination will remain in effect.

15. Disclaimer of Warranties

The Services and all products offered through them are provided “as is” and “as available” unless expressly stated otherwise by SECRETGEM. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, SECRETGEM, Shopify, and our partners, employees, contractors, and service providers will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased through them.

17. Indemnification

You agree to indemnify and hold harmless SECRETGEM, Shopify, and our affiliates, officers, employees, agents, contractors, and service providers from any claims, losses, damages, liabilities, or expenses arising from your breach of these Terms, your violation of any law, or your misuse of the Services.

18. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be enforced to the fullest extent permitted by law, and the rest of the Terms will remain in effect.

19. Waiver; Entire Agreement

If we do not enforce a right or provision of these Terms, that does not mean we waive that right or provision.

These Terms and any policies posted on our site form the entire agreement between you and SECRETGEM regarding your use of the Services.

20. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms without notice to you.

21. Governing Law

These Terms of Service and any separate agreements related to your use of the Services will be governed by and interpreted in accordance with the laws of the jurisdiction where SECRETGEM is based.

22. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We may update or replace any part of these Terms at our discretion by posting changes to our website. Your continued use of the Services after changes are posted means you accept those changes.

23. Contact Information

If you have any questions about these Terms of Service, please contact us at:

SECRETGEM
Email: janirahmanofficial@gmail.com